TIER 1
The Review
A complete read on your food and service.
Scheduled or unannounced guest visit
Food quality and consistency scoring
Service flow and front-of-house review
Back-of-house walkthrough with ownership
Written report with photos and top 5 fixes
Debrief call
Starting at
$1,500 per location
Fixes, Not Just Findings
Every review ends in a prioritized action plan, with on-site training when you want it.
TIER 2
The Review + Reset
The review, then we train your team on the fixes.
Everything in The Review
On-site front-of-house service training
Plating and consistency session with the kitchen
A standards checklist your team keeps
Starting at
$2,500 per location
TIER 4
Lodging
Two-night stay, Brand Standard Audit, Room & Property
Condition, Housekeeping evaluation, Staff Hospitality, Dining
Evaluation, Two Other Services, Written Review with Photos
Debrief call
Starting at
$1,450 per location
TIER 3
The Standards Partner
Ongoing reviews that keep standards from slipping.
Monthly or quarterly re-reviews
Progress report against your baseline
Refresher training as needed
Priority support for new menus and launches
Starting at
$3,500 quarterly/$9,500 monthly
TIER 5
Events/Catering
Site & Menu Review, Staff & Service Review, Guest Feedback
Evaluation, Profitability Evaluation, Written Review with Photos,
Profitability Enhancement Report
Debrief call
Starting at
$1,300 per location
Hospitality Reviews and Evaluations to Improve Revenue & Profitability
Las Vegas Region
Every plate. Every stay.
The Full Plate Review is a comprehensive food quality and service assessment for restaurants and caterers, led by two hospitality operators with 40+ years of combined experience. A secret diner tells you what went wrong. We tell you why, and how to fix it.
17 years owning a catering & events company
Restaurants and catered events
Front of house, back of house, and the guest
Report, training, or ongoing partnership
Where the kitchen meets the guest.
SERVICES
Choose your review
(For restaurants, hotels/lodging, and caterers.)
Every guest moment.
Kitchen to Guest
We review food quality, service, and the systems behind them, front and back of house.
An Operator’s Eye
Led by two hospitality professionals who have run the kitchen, the floor, and the event for 17 years owner experience in the hospitality industry. Lodging, restaurants, and events.
THE DIFFERENCE
A Comprehensive Review by Industry Professionals, Not a Part Time Secret Diner
A secret diner reports what happened on one visit. We find out why it happened and help you fix it.
Secret Diner
One anonymous visit
The guest’s view only
Checklist scoring
Reports the symptoms
Leaves you with a report
Restaurants only
The Full Plate Review
A guest visit plus time with ownership and your team
Front of house, back of house, and the guest experience
Root-cause analysis from hospitality professionals
Explains why they happen and how to fix them
Can stay to train your team on the fixes
Lodging, Restaurants, Events
HOW IT WORKS
Four steps from first call to a sharper service
3
The Report
You get a scored report with photos and the five fixes that matter most.
4
The Reset
Optional on-site training puts the fixes into practice with your team.
1
Discovery call
We learn your concept, your goals, and what’s been keeping you up at night.
2
The Review
We experience it as a guest, then go behind the scenes with you and your team.
FREE SELF-ASSESSMENT
Not sure where you stand? Take the Service Score.
Six quick questions about your food and service. Get a score and a recommended next step in about two minutes.
About Us
Two operators who’ve stood where you’re standing.
Kimberley Ashlee & Co. is led by Kimberley Ashlee Haugh and Joshua Haugh. Kimberley is a chef and founder who built a boutique catering company to $3M a year and ran daily dining for 250+ guests at Meta Pittsburgh. Josh has spent 25+ years running food and beverage for Hyatt, Sheraton, Hilton, and Aramark, opening and turning around restaurants from Hawaii to Toronto.
Between us, we’ve opened restaurants, rebuilt hotel dining programs, and trained hundreds of cooks and servers. We know how a great night falls apart, and how to put it back together.
That’s what we bring to every review: an honest look, a clear plan, and a team that knows what to do next.
What clients say
“I have worked with
the owners, talented culinary husband-and-wife duo, Kimberley and Josh Haugh, and their exceptional team on numerous events over the years, and highly recommend them for any needs.”
Kimmy N. / Carnegie Mellon University
“Kimberley Ashlee & Co. literally saved our restaurant! They not only helped us bring in the right talent, they brought us an additional revenue stream with implementing a catering plan with our current set-up.”
Jared D. / Madison Hospitality
“The partnership we have formed with Kimberley Ashlee & Co has been asset and I can’t recommend working with enough.”
Katie L. / College of William & Mary
FAQ
Good questions
Is this a secret shopper service?
No. An unannounced guest visit can be part of your review, but it’s the starting point, not the whole thing. We also go behind the scenes and talk with ownership so we can explain why issues happen.
Do you review catered events too?
Yes. We attend a live catered event and review the food, service, setup, timeline, and breakdown.
Will my staff know you’re coming?
That’s your call. Many owners choose an unannounced visit first, followed by a scheduled behind-the-scenes session.
How soon do I get my report?
3-days after your review, followed by a debrief call to walk through it together.
What areas do you serve?
Las Vegas Region. Other locations are Package Price + Travel Expenses
